Ticketing Purchasing Policy
Terms and Conditions
1. Your E-Tickets will be sent 2 days before the event day.
2. Patrons agree to comply with and be bound by these terms and conditions by receiving their tickets. Additional terms and conditions to the use of tickets may apply at any time without notice.
3. Tickets may not be sold or exchanged for fee reward or other valuable consideration or otherwise commercially dealt with without the prior written consent of Al Dana Amphitheatre, which may attach any conditions it sees fit to that.
4. Patrons are responsible for providing the correct email address at the time of purchase to receive their e-tickets. Al Dana Amphitheatre will not be responsible for replacing tickets issued to incorrect email addresses and will not issue any refunds.
5. Patrons are responsible for protecting their tickets from loss or theft. Al Dana Amphitheatre will not be responsible for replacing lost or stolen tickets and will not issue any refunds.
6. If a ticket has been dealt with in contravention of these conditions, the bearer of the ticket will be denied admission. The Event Programme is subject to change. Tickets are non-transferable on the day or during the day of the presentation.
7. Tickets are non-refundable, non-transferable, and non-exchangeable, and are for your personal use only. We can confiscate a ticket from you if you resell or attempt to resell it.
8. On entry, customers must display a valid photo identification document such as an original national ID, driving license, or original passport along with a matching name on the debit/credit card that was used for purchase.
9. If the ticket is bought via a reseller, such as an online ticket shop or Viagogo, it is considered invalid, and entry to the event will be declined.
10. It is the responsibility of the customer to be of the correct age required to enter the event.
11. It is the customer's responsibility to abide by the dress code set by the Event Organiser if any.
12. If the customer is declined entry by the Event Organiser for any reason, the ticket provider is not liable to refund the tickets.
13. It is the responsibility of the customer to attend the event at the correct time. Non-attended events will not be refunded by the ticket provider.
14. The ticket provider accepts no responsibility for any personal property lost or stolen, injury, or any losses sustained at the event.
15. The ticket provider will not be responsible for any lost or damaged tickets.
16. One person per ticket.
17. The ticket is valid only for the specified show and cannot be reused across multiple events.
18. The Event Organiser has the right to refuse entry once the show has started. No re-entry. The event artist lineup is subject to change at any time.
19. Ticket resale is strictly prohibited; tickets purchased by ticket resellers will be canceled and will not be refunded.
20. All purchases are final. Once a ticket is purchased, it cannot be altered, exchanged, or refunded.
21. Patrons must not bring into the venue: aerosol cans, air horns, animals/pets, alcohol, audio/video recording devices, balloons, balls, bags larger than 16x16x8 cm, banners, bicycles, blades, bottles, cans, chains, coolers, darts, drugs, drones, food & drinks from outside, fireworks, inflatable objects, glassware, knives, laptops, laser pens/pointers, noisemaking devices, poles, professional cameras, rollerblades, scissors, sticks, sports equipment, skateboards, studded bracelets, swords, tablets, tools, tripods, umbrellas, unapproved pamphlets, weapons, or items that present a risk to public safety are allowed within the premises of Al Dana Amphitheatre.