How can I buy tickets?
The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale.
For the 2024 tour, we will be operating a “name on ticket” policy on tickets sold ONLY via our approved ticket outlets.
In preparation for the on-sale, we recommend that you register an account with Platinumlist, details listed below:
Visit the Platinumlist website by clicking on https://manama.platinumlist.net/register/first-step
Once the tickets have been purchased, you will receive an email confirmation within 24 hours as proof of purchase. This is NOT your ticket(s).
You will receive instructions on how to access your ticket(s) much nearer to the shows.
Solo Tickets: Upon arrival at the show, you will be required to have a photo ID that matches the name on the tickets.
Group Purchases: Upon arrival at the show, you will then be required to arrive as a group and present your ticket(s) with the Original Purchaser present. The Original Purchaser will be required to have a photo ID that matches the name on the tickets.
Where should I buy my ‘’face value’’ tickets from?
All official ticket agent websites will be listed on tour advertising and at EdSheeran.com
Only buy tickets from the authorised websites
When will tickets go on sale?
Friday, 10th of November at 10 AM (Bahrain Time)
How much are the ‘’face value’’ tickets?
The tickets are priced as follows:
Section A – Standing: BD 50
Section B – Seated: BD 150
Section C – Seated: BD 130
Section D – Seated: BD 100
Section E - Seated: BD 60
Section F – Seated: BD 50
All above prices are inclusive of local Value Added Tax.
How do I arrange to buy tickets for someone requiring disabled access?
Customers who require either a carer to accompany them or disabled access to the shows should contact our Customer Support team via email on info@aldana.com.bh.
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist-approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorized resellers use multiple payment cards, false identities, and sophisticated computer programs (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
How many tickets can I buy?
There will be a strict limit of 6 tickets per show date per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets.
The whole party must arrive at the same time as the Original Purchaser holding the tickets matching their valid photo ID.
PLEASE NOTE that any transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit, or any action that indicates a suspicious purchase over the ticket limit will be canceled.
What is an Original Purchaser?
An Original Purchaser is the name of the cardholder or the name input during the booking process.
You can find the name of the Original Purchaser in the confirmation email and on your ticket.
It is important that the Original Purchaser arrives with their group and their matching, valid photo ID to enter the event.
But we want to go as a bigger group/family?
You will have to try to complete another order with another Original Purchaser's name and card.
Can I buy tickets as a gift?
The matching photo ID with the surname of the Original Purchaser will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the Original Purchaser. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.
What are the entry requirements?
To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of photo ID are – A current valid National Identity Card, a current passport (provided the picture is a good resemblance of the holder).
What are the age restrictions?
All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.
Standing – No under 12s on the pitch.
Seated - No children under 8.
In the unlikely event you are looking to purchase tickets on behalf of 16 - 18-year-olds who do not have access to a smartphone, we recommend that you attend the show with the group.
I can’t find my confirmation email.
In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 24 hours to arrive. If you still haven’t received confirmation, contact the customer services of the ticket agent you believe you booked through. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.
I can’t access my ticket(s)?
Please make sure your phone is fully charged or you have your printed tickets before you leave the house to avoid this situation. Of course, if something happens out of your control please go to the box office where someone will attempt to assist you to find your order.
What if I lose my ticket before the show?
Please contact our Customer Support team via email on info@aldana.com.bh
I can’t go anymore and need to sell my ticket. What do I do?
All tickets are strictly non-refundable and non-transferable. Exchange requests must comply with our Refund Terms and Conditions. Please contact our Customer Support team via email on info@aldana.com.bh
Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorized source including all secondary ticket retail websites), will result in the entire original booking being canceled. The original purchaser and their party will be refused admission and any other purchases they hold will also be canceled.
All canceled tickets will be resold through the Box Office for customers on our waiting list.
When will we receive our tickets?
Your ticket(s) will be delivered 48 hours before the event. Please refer to your confirmation email or contact our Customer Support team via email at info@aldana.com.bh for information on the delivery method.
Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal-use cameras and smartphone cameras are fine.
How early should we turn up?
Door opening times will be announced closer to the show and do allow yourself plenty of time to get in before the start of the show.
I can’t get in with my tickets, it failed to scan and I’ve been turned away at the gates.
Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorized secondary ticket website.
What else are you doing to combat the secondary market?
Your ticket(s) are linked to both your account with your chosen official ticket agent. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value ticket resale, you will be refused entry to the venue.
