Ed Sheeran at Beyon Al Dana Amphitheatre, Bahrain

• Your E-Tickets will be sent 2 days before the event day
• Strictly No Re-entry once the ticket is validated.
• The minimum entry age for the seating section is 8+
• Individuals between the ages of 8 and 16 must be accompanied by an adult 21+
• The minimum entry age for the standing section Golden Circle area is 12+

1. Your ticket(s) are In-App Digital barcodes that will be delivered in the lead up to the show.

2. Your ticket(s) will be delivered to the mobile-app account associated with the e-mail address provided at the point of purchase, no later than 24hrs before the event.

3. Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.

4. Your ticket/s are sold by the promoters directly to you the consumer. Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.

5. Your ticket/s will immediately become invalid if resold or offerred for sale unless the sale is through the official ticket agent fan to fan exchange. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

6. Ticket sales are limited to a maximum of 6 per customer.

7. Only tickets purchased through approved ticket agents are valid for admission. The venue reserves the right to refuse admission.

In the run up to putting a tour on sale we get asked lots of questions relating to the shows andticket sales. We’ve put together this handy guide to help you navigate your way through theprocess. We are working hard to do everything we can to make sure that tickets only end up in thehands of genuine fans.      

How can I buy tickets?  

The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale. For the 2025 tour we will be using in-app delivery on tickets sold ONLY via our approved ticket outlets.  

In preparation for on sale, we recommend that you register an account with our approved outlets, details listed below:  

• Platinumlist - https://manama.platinumlist.net/  
• Once the tickets have been purchased you will receive an email confirmation within 24hrs as proof of purchase. This is NOT your ticket(s).  
• You will receive instructions on how to access your ticket(s) closer to the event date.    

Where should I buy my ‘’face value’’ tickets from?  

All official ticket agent websites will be listed on tour advertising and at EdSheeran.com   Only buy tickets from the authorised websites: Platinumlist - https://manama.platinumlist.net/    

When will tickets go on sale?    

General sale is 10am local time, on Friday 6 th December 2024.    

How do I arrange to buy tickets for someone requiring disabled access?  

Customers who require either a carer to accompany them or disabled access to the shows should contact info@aldana.com.bh    

What is unethical secondary ticketing and ticket resale?  

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.  

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.    

How many tickets can I buy?  

There will be a strict limit of 6 tickets per show date per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets.

Please note that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.    

What is a Lead Purchaser?

A Lead Purchaser is the name of the cardholder or the name input during the booking process. You can find the name of the Lead Purchaser in the confirmation email and on your ticket. It is important that the Lead Purchaser arrives with their group and their matching, valid photo ID to enter the event.    

But we want to go as a bigger group/family?  

You will have to try to complete another order with another Lead Purchaser name and card.  

I buy tickets as a gift?  

Tickets should only be transferred using the official ticket agent’s official transfer system. The recipient of the ticket will need to have the ticket transferred to their app account using the official process to gain entry to the venue.    

What are the entry requirements?  

To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.   Accepted forms of photo ID are – A current driver’s licence (including provisional licence), a current or recently expired passport (provided the picture is a good resemblance of the holder) or the government official ID.    

What are the age restrictions?  

All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites. 8+ for seating areas, 12+ for standing, u16s must be accompanied by an adult aged 21+.    

I can’t find my confirmation email?  

In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 24 hours to arrive. If you still haven’t received confirmation, contact the customer services of the ticket agent you believe you booked through. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.    

I can’t access my ticket(s)?  

Please make sure your phone is fully charged or you have your printed tickets before you leave the house to avoid this situation. Of course, if something happens out of your control please go to the box office where someone will attempt to assist you to find your order.    

What if I lose my ticket before the show?  

Please contact the customers services email of the ticket agent you booked through.    

I can’t go any more and need to sell on my ticket. What do I do?  

The official ticket resale/fan-to-fan exchange on the official ticket outlet will be released up to 14 days before the show. The reselling of any Ed Sheeran ticket is strictly forbidden other than through the official face value resale platform. Full details will be released within the month of the show.   Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorized source including all secondary ticket retail websites), may result in the entire original booking being cancelled. The original purchaser and their party may be refused admission and any other purchases they hold may also be cancelled.    

When will we receive our tickets?  

Your ticket(s) will be delivered no later than 24hrs before the event. Please refer to your confirmation email or ticket agent for information on the delivery method.    

Are cameras allowed?  

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.    

How early should we turn up?  

Please check ticket agent websites for door opening times and do allow yourself plenty of time to get in before the start of the show.    

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the gates?  

Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.  

What else are you doing to combat the secondary market?   

Your ticket(s) are linked to both your account with your chosen official ticket agent. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value ticket resale, you may be refused entry to the venue.

This e-ticket is subject to the Terms & Conditions listed on https://www.aldana.com.bh/terms-and-conditions

1. Your E-Tickets will be sent 2 days before the event day.
2. Patrons agree to comply with and be bound by these terms and conditions by receiving their tickets. Additional terms and conditions to the use of tickets may apply at any time without notice.
3. Tickets may not be sold or exchanged for fee reward or other valuable consideration or otherwise commercially dealt with without the prior written consent of BEYON Al Dana Amphitheatre, which may attach any conditions it sees fit to that.
4. Patrons are responsible for providing the correct email address at the time of purchase to receive their e-tickets. BEYON Al Dana Amphitheatre will not be responsible for replacing tickets issued to incorrect email addresses and will not issue any refunds.
5. Patrons are responsible for protecting their tickets from loss or theft. BEYON Al Dana Amphitheatre will not be responsible for replacing lost or stolen tickets and will not issue any refunds.
6. If a ticket has been dealt with in contravention of these conditions, the bearer of the Ticket will be denied admission. The Event Programme is subject to change. Tickets are non-transferable on the day or during the day of the presentation.
7. Tickets are non-refundable, non-transferable, and non-exchangeable, and are for your personal use only. We can confiscate a ticket from you if you resell or attempt to resell it.
8. On entry customer must display a valid photo identification document such as an original national ID, driving license, or original passport along with a matching name on the debit/credit card that was used for purchase.
9. If the ticket is bought via a reseller such as an Online ticket shop, Viagogo it is considered invalid, and entry to the event will be declined.
10. It is the responsibility of the customer to be of the correct age required to enter the event.
11. It is the customer's responsibility to abide by the dress code set by the Event Organiser if any.
12. If the customer is declined entry by the Event Organiser for any reason Platinumlist is not liable to refund the tickets.
13. It is the responsibility of the customer to attend the event at the correct time. Non-attended events will not be refunded by Platinumlist.
14. Platinumlist accepts no responsibility for any personal property lost or stolen, injury or any losses sustained at the event.
15. Platinumlist will not be responsible for any lost or damaged tickets.
16. One person per ticket.
17. The ticket is valid only for the specified show and cannot be reused across multiple events.
18. Event Organiser has the right to refuse entry once the show has started. No re-entry. The event artist lineup is subject to change at any time.
19. Ticket resale is strictly prohibited, tickets purchased by ticket resellers will be canceled and will not be refunded.
20. All purchases are final. Once a ticket is purchased, it cannot be altered, exchanged, or refunded.
21. Patrons must not bring into the venue: aerosol cans, air horns, animals/pets, alcohol, audio/video recording devices, balloons, balls, bags larger than 16x16x8 cm, banners, bicycles, blades, bottles, cans, chains, coolers, darts, drugs, drones, food & drinks from outside, fireworks, inflatable objects, glassware, knives, laptops, laser pens/pointers, noisemaking devices, poles, professional cameras, rollerblades, scissors, sticks, sports equipment, skateboards, studded bracelets, swords, tablets, tools, tripods, umbrellas, unapproved pamphlets, weapons, nor items that present a risk to public safety are allowed within the premises of BEYON Al Dana Amphitheatre.

1. BEYON Al Dana Amphitheatre or any person deemed to be an authorised person may refuse entry or remove any patron from the event.

2. Upon entering, patrons acknowledge that BEYON Al Dana Amphitheatre offers a friendly and safe environment. Patrons hereby agree to respect and not invade the privacy of others at the event by producing or publishing any film or other form of moving picture, still pictures or any sound recording of any person at the event to portray others in a falsely or offensive manner. Invasion of that privacy will result in legal action.

3. At the point of entry, BEYON Al Dana Amphitheatre may require patrons to provide an original photo ID such as a passport, driver’s license, or national ID as proof that the ticketholder is the original purchaser of the ticket.

4. Latecomers will be allowed to enter the venue in between shows or during breaks.

5. BEYON Al Dana Amphitheatre has a strict no re-entry policy, upon exiting the venue, patrons will not be permitted.